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I recommended it to countless friends and family members. I would like to have a solution, that works, to my problem and look forward to hearing from you next. Click on the Un Install button again when asked if you want to continue with the uninstallation. If the eye problems get worse suddenly, I may not be able to respond.Date: Tue, 0800 From: [email protected]: RE: [SR #:1-122087265] RE: [RCC: US] Solution Bank - Question TO :[email protected]: Dear Katherine, Greetings! Note: If a message appears asking you to delete quarantined files, click Yes to proceed with the uninstallation 10. If that's the case and help is needed, please PM a staff member for assistance. OK so this has been going on for over a month now and Trend Micro can't give me any answers!Thank you for contacting us, I am Czerny from Consumer Support Team and I apologize for the delay of our response. A message appears when the uninstallation is complete. Basically it all started when I tried to update my newly purchased Trend Micro.In line with your concern, kindly refer to this link: Hope this proves helpful to you. When I try and update it says that I need to connect to the internet before I can update.I therefor installed Trend Micro again with the disk I bought. Look for the Internet Security folder then open it. Please wait forty-five minutes before trying again." Here are my emails to Trend Micro and their responses...1/30Dear , A pleasant day to you!I tried to activate and update it, but when I tried it told me to "reconnect this computer to the internet immediately". It said if I can "successfully open websites and receive email but still receive this warning" then Trend Micro server was doing maintenance work and I should try back in 45 mins. Date: Fri, 0800 From: [email protected]: RE: [SR #:1-122087265] RE: [RCC: US] Solution Bank - Question TO : [email protected]: Dear , A pleasant day to you! Thank you for contacting Trend Micro Technical Support. This will generate the hijackthis logfile and another window should appear in a form a text file. Please reply to this email and attach the logfiles Note: The Knowledge Base is a depository of information allowing users to get help in resolving any issue that may arise in using Trend Micro products.Basically it all started when I tried to update my newly purchased Trend Micro. INSTALLATION Before installing Trend Micro Anti Virus plus Anti Spyware 2008, make sure your computer meets the minimum system requirements of the program. Click on Desktop as the location and click on Save. Double-click the downloaded file to start the installation. Best Regards, Geno Romblon Consumer Support Team Trend Labs HQ, Trend Micro Incorporated1/20-Dear Tristan, Thank you very much for trying to help me fix my problem.When I try and update it says that I need to connect to the internet before I can update. Follow these steps to install Trend Micro Anti Virus plus Anti Spyware 2008: 1. If you are using a CD installer, insert the CD and click Install Program. The Trend Micro Anti Virus plus Anti Spyware installation window will appear. (Note: If you can't click on the link above, you may copy the entire web URL and paste it on the address bar of your internet browser.) Please reply, for us to know if your inquiry has been addressed completely. Do not hesitate to tell us about problems with regards to our products. Unfortunately, the things you have told me to do in your last email to me did not work.
When I uninstalled Trend Micro and installed it again, all of the sudden I could not activate or update it. If you can't click on the link above, you may copy the entire web URL and paste it on the address bar of your internet browser.) Note: Downloading the installer may take a while, depending on the speed of your Internet connection. Read the license agreement, select I accept the terms in the license agreement then click Next . On the Serial Number window, type your serial number in the spaces provided then click Next. Click Next to start the services for Trend Micro Anti Virus plus Anti Spyware. The progress for activating/starting the Trend Micro Anti Virus plus Anti Spyware services will be displayed. Proceed to activating and registering your copy of Trend Micro Anti Virus plus Anti Spyware 2008. We are getting closer in isolating the problem, kindly follow the steps below so we can properly determine the issue.Please realize that these alerts are consuming reasonable amount of resources and we need your help to prevent these kinds of alerts in the future. OK so this has been going on for over a month now and Trend Micro can't give me any answers!For complete instructions on how to reinstall your Trend Micro Security program, refer to this Knowledge Base article: Reinstalling the latest version of Trend Micro Security program using the Reinstall Tool.Hi Gregoriosa, iansdsds We have received another set of multiple detections from OSCE regarding SJDC-SPTAPP12 Again.