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Consumers have filed more than 57,000 complaints about Equifax with the Consumer Financial Protection Bureau dating back to 2012–an average of about 31 a day.
“A lot of companies respond to these complaints, which is what we want to see.” As in 2016, large or big box style companies—new car dealers, electronic equipment dealers, and telephone companies—all made the top 10 list, which Kelly says is not a surprise.
And the exposed data was notable for being unusually rich.
In fact, the BBB’s own Howard Schwartz described the event to the as “startling” in scope.
I asked Hutt if a business that practices misconduct and yet answers complaints quickly would still maintain a high rating with the BBB.“It depends,” she said.
“But generally yes.” However, Hutt said if the BBB sees a pattern of complaints about a company it will address the issue with the company.
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“They’ve been on our radar for some time,” says Evan Kelly, senior communications advisor for the BBB serving Mainland BC.